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Returns Policy

We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. The product should be in unused condition. We will send you a new replacement unit as soon as we receive the return package.

Refund if any will be through online payment only. There is no cash refund.

Incase of any kind of malfunctioning or defect, you need to contact the toll free number 18001022141 and a mechanic will visit you and rectify the product.

When you return your product, just indicate the reason for your return in a short note. Put the item along with the invoice and the note with the order number into a secure package. Affix our address (send only to sender address as seen in the invoice / delivvery challan) and send it through a reliable courier and email us the consignment details. The refund shall be made within 7 days of reciving the product back.

Our Mother warehouse address is:

Name : Stufa Manufacturing Enterprise

Address : H-4 UDYOG NAGAR industrial area, rohtak road, 110041

City : New Delhi

Phone : 18001022141

Please note that we will provide refund / return facility only for products bought from our online store www.suryaflame.com/in and not for orders from physical stores or other online stores

In case of wrong product ordering (e.g 180mm tava instead of 220mm Tava), you can place a new order, for a different product but from the same category, of equal or higher selling price. Send back the wrongly ordered product with following remark "Wrong product ordered. New order no - XXX" Also send us an email with the full details of both the orders along with your bank account IFSC details for transfering payment. We will initiate online fund transfer for the returned product amount, within 7 working days of receiving the wrong product.

 

Frequently Asked Questions

 

Within what time period do I have to return the product?

You need to return the product bought from our store within a period of seven days from the receipt of the shipment.

What is your cancellation policy?

You can cancel your order anytime until your order starts shipping. If you wish to cancel an order that is being shipped, a restocking fee of 25% will apply to your order

For any querries call us at 18001022141

AVAILABLE AT OVER 30000 OUTLETS IN INDIA WITH OUR PRODUCTS